tag:status.payscale.com,2005:/historyPayscale Status - Incident History2024-03-29T05:32:12-07:00Payscaletag:status.payscale.com,2005:Incident/198212572024-01-23T00:45:00-08:002024-01-24T12:53:40-08:00MarketPay (1/24/24) - Resolved<p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>00:45</var> PST</small><br><strong>Resolved</strong> - We were investigating issues impacting users ability to log in to MarketPay. The cause has been discovered and resolved at 8:50 AM (ET). We apologize for any inconvenience this may have caused.</p>tag:status.payscale.com,2005:Incident/181176272023-08-11T21:01:20-07:002023-08-11T21:01:20-07:00System Maintenance<p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>21:01</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>17:01</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>09:28</var> PDT</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>09:28</var> PDT</small><br><strong>Scheduled</strong> - Payscale applications will be going through scheduled maintenance on Friday, August 11th from 8pm-12amET/5pm-9pmPT. Access will be limited during this time.<br /><br />Thank you for your patience!</p>tag:status.payscale.com,2005:Incident/176323332023-06-22T09:39:08-07:002023-06-22T09:39:08-07:00Unplanned Outage<p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>09:39</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>09:09</var> PDT</small><br><strong>Identified</strong> - Insight, Benchmark, and and the Research Center (including the Salary Survey) are experiencing issues that are preventing some users from accessing the system(s). The Payscale team is in the process of identifying the issue and then implementing a solution. We will continue to provide updates until this issue is resolved. Thank you for your patience.</p>tag:status.payscale.com,2005:Incident/160686222023-02-09T10:05:30-08:002023-02-09T10:05:30-08:00Insight Lab 2/8/2023<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>10:05</var> PST</small><br><strong>Resolved</strong> - Our network distributed cache failed resulting in the issue. Disabling the cache resolved the issue and we will continue to work on identifying why caching failed and then reimplement caching.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>18:06</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring results.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>14:47</var> PST</small><br><strong>Investigating</strong> - Insight Lab and Team are experiencing network issues that are preventing users from accessing the system(s). The Payscale team is in the process of identifying the issue and then implementing a solution. We will continue to provide updates until this issue is resolved. Thank you for your patience.</p>tag:status.payscale.com,2005:Incident/127598772022-11-08T17:39:21-08:002022-11-08T17:39:37-08:00MarketPay (11/8/22) - RESOLVED<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>17:39</var> PST</small><br><strong>Resolved</strong> - We were investigating issues impacting the performance in MarketPay. The issue has been discovered and resolved at 8:25 PM (ET). We apologize for any inconvenience this may have caused.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>15:47</var> PST</small><br><strong>Identified</strong> - We are currently experiencing issues with the MarketPay product. The PayScale Team has identified the root cause and is working to resolve. A segment of MarketPay users is experiencing extended load times and other forms of degraded performance. We will post an updated status at 8:00 PM ET or sooner if the issue is resolved.</p>tag:status.payscale.com,2005:Incident/96519672022-03-29T09:22:00-07:002022-03-29T09:22:00-07:00Payscale.com (3/28/22) - Monitoring<p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>09:22</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved. Due to the nature of the outage, reports ran during this time may not have been saved in the database and would need to be attempted again. We apologize for any inconvenience this may have caused.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>14:55</var> PDT</small><br><strong>Monitoring</strong> - We were investigating issues impacting the Salary Survey in Payscale.com The issue has been discovered and a fix was implemented at 4:30 pm ET. We expect this issue is resolved, but we will continue to monitor the logs closely.. Due to the nature of the outage, reports ran during this time may not have been saved in the database and would need to be attempted again. We apologize for any inconvenience this may have caused.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>14:35</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate issues with payscale.com (specifically Salary Survey profiles). The PayScale Team is investigating and will post an updated status as soon as information is available or no later than 7:30 pm ET. We apologize for any inconvenience.</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>13:30</var> PDT</small><br><strong>Investigating</strong> - We are currently experiencing issues with payscale.com (including the Salary Survey). The PayScale Team is investigating and will post an updated status as soon as information is available or no later than 5:30 pm ET. We apologize for any inconvenience.</p>tag:status.payscale.com,2005:Incident/95436912022-03-14T01:00:00-07:002022-03-14T20:05:04-07:00TEAM (3/14/22) - RESOLVED<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>01:00</var> PDT</small><br><strong>Resolved</strong> - We were investigating issues in TEAM causing blank white screens and delays loading pages. The issue has been discovered and was resolved at 12:15 pm (EDT). We apologize for any inconvenience this may have caused.</p>tag:status.payscale.com,2005:Incident/87942602021-12-07T09:30:00-08:002021-12-08T09:59:52-08:00MarketPay (12/7/21) - RESOLVED<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>09:30</var> PST</small><br><strong>Resolved</strong> - We were investigating issues impacting various issues in MarketPay, specifically downloading, uploading, and dashboards not loading. The issue has been discovered and was a result of an AWS outage. The root issue was fixed at 7:35 PM (EST) and all residual impacts were resolved at 12:50 AM (EST) 12/8/21. We apologize for any inconvenience this may have caused.</p>tag:status.payscale.com,2005:Incident/84605382021-11-10T15:33:20-08:002021-11-10T15:33:20-08:00SFTP transfers are not suceeding<p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>15:33</var> PST</small><br><strong>Resolved</strong> - We have resolved this issue and are working through the backlog of files to be processed, this will take some time and you will receive a standard upload complete notification when they have been processed.</p><p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>12:18</var> PST</small><br><strong>Investigating</strong> - Files sent to Marketpay and Insight Lab via SFTP are not successfully transferring to production environments, our development team is investigating this issue with the highest priority.</p>tag:status.payscale.com,2005:Incident/81230752021-09-30T10:54:51-07:002021-09-30T10:54:56-07:00Crowd data pricing engine down<p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>10:54</var> PDT</small><br><strong>Resolved</strong> - We identified the issue and have attained full resolution, all services should be functioning normally again</p><p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>10:09</var> PDT</small><br><strong>Identified</strong> - The engine that powers our crowd sourced data is currently experiencing an outage and we are working to bring it back up as soon as possible.</p>tag:status.payscale.com,2005:Incident/78862912021-08-31T17:15:51-07:002021-08-31T17:15:51-07:00Insight Lab Functionality Intermittent<p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>17:15</var> PDT</small><br><strong>Resolved</strong> - We have rolled out a fix that has restored full functionality to the Insight Lab product.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>14:10</var> PDT</small><br><strong>Identified</strong> - The Insight Lab product is currently experiencing intermittent outages of core functionality, we have identified the issue and are working towards a resolution.</p>tag:status.payscale.com,2005:Incident/75601712021-07-21T08:09:40-07:002021-07-21T08:09:40-07:00Insight and Benchmark Intermittent Performance Issues<p><small>Jul <var data-var='date'>21</var>, <var data-var='time'>08:09</var> PDT</small><br><strong>Resolved</strong> - Engineering has determined the root cause and resolve the performance issues experienced by the PayScale Insight and Benchmark products.</p><p><small>Jul <var data-var='date'>20</var>, <var data-var='time'>15:11</var> PDT</small><br><strong>Investigating</strong> - We are aware and investigating an issue impacting performance for the PayScale Insight and Benchmark products.</p>tag:status.payscale.com,2005:Incident/73181522021-06-23T20:19:18-07:002021-06-23T20:19:18-07:00MarketPay (4/22/21) - RESOLVED<p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>20:19</var> PDT</small><br><strong>Resolved</strong> - We were investigating issues impacting access issues in the MarketPay product. The issue has been discovered and was resolved at 12:18 PM (EDT). We apologize for any inconvenience this may have caused.</p>tag:status.payscale.com,2005:Incident/73087692021-06-23T13:27:55-07:002021-06-23T13:27:55-07:00Team is Down<p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>13:27</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>04:13</var> PDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>04:13</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>17:18</var> PDT</small><br><strong>Identified</strong> - We are currently experiencing issues with the Team product. The PayScale Team has identified the root cause and is working to resolve. We will post an updated status at 1:00pm PST 6/23/21 or sooner if the issue is resolved.</p>tag:status.payscale.com,2005:Incident/72105462021-06-09T19:02:09-07:002021-06-10T07:11:33-07:00Team (6/9/21) - RESOLVED<p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>19:02</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>19:02</var> PDT</small><br><strong>Update</strong> - Issues have been identified and resolved.</p><p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>15:27</var> PDT</small><br><strong>Update</strong> - We are currently experiencing issues with the Team product. The PayScale Team has identified the root cause and is working to resolve. We will post an updated status at 8:00 pm EST or sooner if the issue is resolved.</p><p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>14:22</var> PDT</small><br><strong>Identified</strong> - We are currently experiencing issues with the Team product. The PayScale Team has identified the root cause and is working to resolve. We will post an updated status at 6:30 pm EST or sooner if the issue is resolved.</p><p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>13:50</var> PDT</small><br><strong>Investigating</strong> - We are currently experiencing issues with the Team product. The PayScale Team is investigating and will post an updated status as soon as information is available or no later than 5:15 pm EST. We apologize for any inconvenience.</p>tag:status.payscale.com,2005:Incident/70830362021-05-25T11:15:55-07:002021-05-25T11:15:55-07:00Insight/Benchmark (5/25/21) - RESOLVED<p><small>May <var data-var='date'>25</var>, <var data-var='time'>11:15</var> PDT</small><br><strong>Resolved</strong> - We were investigating connection issues impacting the Insight & Benchmark products as of 11:15 am ET. The issue has been discovered and was resolved at 1:38 pm ET. We apologize for any inconvenience this may have caused.</p><p><small>May <var data-var='date'>25</var>, <var data-var='time'>11:01</var> PDT</small><br><strong>Monitoring</strong> - We were investigating connection issues impacting the Insight & Benchmark products. The issue has been discovered and was resolved at 1:38 pm ET. We are continuing to monitor and refresh underlying systems. We apologize for any inconvenience this may have caused.</p><p><small>May <var data-var='date'>25</var>, <var data-var='time'>10:31</var> PDT</small><br><strong>Identified</strong> - We are currently experiencing connection issues with the Benchmark and Insight products. The PayScale Team has identified the root cause and is working to resolve. We will post an updated status at 2:30 pm ET or sooner if the issue is resolved.</p><p><small>May <var data-var='date'>25</var>, <var data-var='time'>09:40</var> PDT</small><br><strong>Investigating</strong> - We are currently experiencing issues with the Insight and Benchmark products The PayScale Team is investigating and will post an updated status as soon as information is available or no later than 1:30 pm ET. We apologize for any inconvenience.</p>tag:status.payscale.com,2005:Incident/69282972021-05-05T10:42:37-07:002021-05-05T10:42:58-07:00Insight Lab (5/5/21) - RESOLVED<p><small>May <var data-var='date'> 5</var>, <var data-var='time'>10:42</var> PDT</small><br><strong>Resolved</strong> - Insight Lab (5/5/21) - Resolved<br /><br />We were investigating access issues impacting the Insight Lab product. The issue has been discovered and was resolved at 1:42 PM (EST). We apologize for any inconvenience this may have caused.</p><p><small>May <var data-var='date'> 5</var>, <var data-var='time'>10:20</var> PDT</small><br><strong>Investigating</strong> - We are currently experiencing access issues with the Insight Lab product. The PayScale Team is investigating and will post an updated status as soon as information is available or no later than 02:15 pm eastern time. We apologize for any inconvenience.</p>tag:status.payscale.com,2005:Incident/70315542021-04-20T05:53:00-07:002021-05-18T08:52:40-07:00MarketPay (4/20/21) - RESOLVED<p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>05:53</var> PDT</small><br><strong>Resolved</strong> - We were investigating issues impacting access issues in the MarketPay product. The issue has been discovered and was resolved at 10:12 AM (EST). We apologize for any inconvenience this may have caused.</p>tag:status.payscale.com,2005:Incident/63187912021-02-18T10:13:05-08:002021-02-18T10:13:05-08:00Login Issues for Insight and Benchmark<p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>10:13</var> PST</small><br><strong>Resolved</strong> - This issue was resolved at 10:05 AM PST. We apologize for any inconvenience this may have caused.</p><p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>09:46</var> PST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>09:29</var> PST</small><br><strong>Identified</strong> - We are aware and investigating an issue impacting login for the PayScale Insight and Benchmark products. We have identified the root cause of the issue and working to resolve as soon as possible.</p>tag:status.payscale.com,2005:Incident/62498612021-02-11T23:08:29-08:002021-02-11T23:08:29-08:00Microsoft Azure outage impacting PayScale services<p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>23:08</var> PST</small><br><strong>Resolved</strong> - Engineering Teams have applied mitigation and services should be at full functionality.</p><p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>18:42</var> PST</small><br><strong>Identified</strong> - We are currently experiencing issues with a variety of PayScale services due to a Microsoft Azure outage. We are actively in communication with Microsoft about the status of Azure and will continue to update as we hear further.</p>tag:status.payscale.com,2005:Incident/61740132021-02-02T07:45:00-08:002021-02-02T07:56:27-08:00MarketPay SSO Issue (2/2/21) - Resolved<p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>07:45</var> PST</small><br><strong>Resolved</strong> - We were investigating issues impacting SSO for the PayScale MarketPay product. The issue has been discovered and was resolved at 10:41 AM (EST). We apologize for any inconvenience this may have caused.</p>tag:status.payscale.com,2005:Incident/52540032020-10-05T12:42:36-07:002020-10-05T12:42:36-07:00Access Issues<p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>12:42</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>12:07</var> PDT</small><br><strong>Investigating</strong> - Some users are experiencing issues logging in to PayScale Insight Lab and Team. Our Development Team is actively working to resolve the issues as soon as possible.</p>tag:status.payscale.com,2005:Incident/46243822020-08-12T08:23:31-07:002020-08-12T08:23:31-07:00Job Collab Currently Taken Down for Maintenance<p><small>Aug <var data-var='date'>12</var>, <var data-var='time'>08:23</var> PDT</small><br><strong>Resolved</strong> - Job Collab is now back up and fully functional.</p><p><small>Jul <var data-var='date'>15</var>, <var data-var='time'>16:47</var> PDT</small><br><strong>Investigating</strong> - Our development team has identified an issue with our Job Collab module that necessitates taking it down for several days. This page will be updated as soon as we have it back up for use again.</p>tag:status.payscale.com,2005:Incident/47342532020-07-30T06:48:36-07:002020-07-30T06:48:36-07:00Insight & Benchmark Outage<p><small>Jul <var data-var='date'>30</var>, <var data-var='time'>06:48</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>29</var>, <var data-var='time'>08:34</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jul <var data-var='date'>29</var>, <var data-var='time'>08:33</var> PDT</small><br><strong>Investigating</strong> - We are investigating an issue impacting access to the PayScale Insight and Benchmark products. Our Engineers are working promptly to resolve the issue as soon as possible.</p>tag:status.payscale.com,2005:Incident/36071132020-02-24T12:04:15-08:002020-02-24T12:22:37-08:00Internal system impacting Team and Lab performance<p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>12:04</var> PST</small><br><strong>Resolved</strong> - We experienced an outage with a cloud provider platform service which impacted Team's availability and it's integration with Lab. This primarily impacted our clients who utilize Team for their increase cycles. We have since resolved the issue and both products should now be fully functional.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>09:38</var> PST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>09:03</var> PST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>09:02</var> PST</small><br><strong>Investigating</strong> - We are currently experiencing issues with an internal tool that impacts our Team and Insight Lab products. The PayScale Team is investigating and will post an updated status as soon as possible. We apologize for any inconvenience.</p>